Frequently Asked Questions
The Project Report is a live tool which you can use to monitor your fieldwork. The report gives you live data of strike rate, percentage of completes, screen-outs, refusals and also shows you the amount of interviewing hours, idle time, etc. You can filter the data per survey, date, time or even per interviewer.
| Survey | Dropdown menu where you can filter on survey name |
| Date from / Date until | Choose the period for which you want to see the data. To view data for 1 day only, put both of the date filters on the same date.
For example if you want to see data of 7 May 2012, set date from on 7-5-2012 and date until as well. |
| Time from / Time until | Same as date, choose the period for which you want to see the data. |
| Reset Filter | Resets all filters to the default setting, basically this means data will not be filtered anymore. |
| Export to CSV | This button is to export the current data to a CSV file. |
This area is divided in the top row with column names and totals of each column. Below this first row the data is split per interviewer per survey.
| Name | Name and number of each interviewer that has worked on the projects in the project report. |
| Survey name | Name of the survey that the interviewer has worked on. |
| Total contacts | The number of contacts. Only calls that are connected to the interviewer are counted, calls made by the dialer and coded automatically are not included in this number. |
| Completes | The total number of successful interviews. |
| Screen-outs | The number of interviews where the respondent is screened out. This column counts the total number of contacts with specific response code that are specified as screen-out. |
| Partials | The number of interviews that were begun, but were stopped again prior to completion. This does not include screen-outs or refusal coded. This column counts the number of contacts with specific response codes that are specified as partials. |
| Refusals resp. | The number of interviews where the respondent refused to cooperate in the interview. This column counts the total number of contacts with specific response code that are specified as refusals by the respondent. |
| Refusals other | The number of interviews where participation is refused by someone else. This column counts the total number of contacts with specific response code that are specified as refusals by someone else. |
| Def appointment | The number of interviews where a definite appointment is made. This column counts the total number of contacts with specific response code that are specified as definite appointment. |
| Non-def appointment | The number of interviews where a non-definite appointment is made. This column counts the total number of contacts with specific response code that are specified as definite appointment. |
| Strike Rate | This is the average number of successful interviews made per active hour. This is calculated by dividing the number of completes by the total number of active hours.
Example: 90 completes during 40 active hours, the strike rate is 90/40 = 2,25 |
| Avg. interv. Length | Average interview length, the average time it takes to complete an interview. Calculated by dividing the total of interviewing hours by the number of completes.
Example: 10 completes in 1 interviewing hour, the average length is 1 hour / 10 completes = 0,1 hour or 6 minutes |
| Interviewing Hours | Total amount of hours that is spent on completing interviews. This is calculated by adding up the values in “TotalTime” from the contact log for the completed interviews (Status code 18). |
| Other calls | Total amount of hours spent on all other calls that are not completed interviews. This is actually the sum of total time minus the interviewing hours. |
| Idle time | Time in between all the calls, same as waiting time from the contact log. The time spent by the NIPO CATI / Web Master to search a new sample record and the dialer to make call attempts. |
| Total active hours | Actual time spent interviewing; the interviewers are logged into the system and should be dialing. Active hours can be further divided into time on the phone (interviewing hours + other calls) and time off the phone (idle time). This is the sum of the total time and the waiting time. |
| Cont./ active hour | The average number of contacts made per active hour. This is calculated by dividing the total number of contacts (first column) by the total active hours (previous column) |
If you have any other question, please email Dorota@tnsglobal.com